If you have been directly impacted by COVID-19 and have found yourself in a place of uncertainty regarding your BMW Financial Services contract, please reach out to us and we will do our best to accommodate your individual needs. Please note that we are experiencing high call wait times. To ensure efficient service, we recommend that customers whose maturity date is greater than 5 days out please send us a note through My BMW Account and we will reply as soon as possible.
Prior to turning in your vehicle, you will have to complete some simple procedures. So you’ll know what to expect, we’ve created a personal timeline to notify you of important dates and events. Begin by entering your lease maturity date in the field below.
If you do not remember your lease maturity date, please contact one of our Lease Maturity Specialists by calling 1-800-300-0269 at your convenience in order to obtain this information directly.
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These timelines may be affected by the COVID-19 situation.
We ask that you contact us or visit our FAQs if you have questions on your end of lease process.
Lease Maturity Call
Between 120-180 days before your lease matures, you can expect a call from your BMW Retailer as a reminder that your lease maturity date is approaching. Take this opportunity to come into your BMW Retailer for a pre-inspection and to let them know if you are looking to keep your current BMW or if you are interested in a new BMW.
America/Toronto LEASE MATURITY CALL You can expect a call from your BMW Retailer to discuss your options. BMW Financial Services BMW Financial Services service@bmwfinance.ca Ajouter au calendrier
Inspection Call
Approximately 75 days before your lease expires, you can expect a call from AutoVIN Canada, an independent inspection company, to arrange an appointment for a mandatory vehicle inspection. The inspection can be completed at a time and location which is convenient for you like your home or office.
America/Toronto BMW INSPECTION CALL AutoVIN Canada will contact you to arrange an appointment soon. BMW Financial Services BMW Financial Services service@bmwfinance.ca Ajouter au calendrier
Vehicle Inspection
After AutoVIN Canada evaluates the condition of your BMW, a Vehicle Inspection Report will be available online usually within 48 hours of the physical inspection, outlining the condition of your vehicle. If your vehicle requires any repairs or maintenance, you are strongly encouraged to have the work completed prior to the vehicle turn-in date to avoid additional charges. To ensure all repairs or maintenance are completed properly, please visit your authorized BMW Retailer.
Please note that if you have purchased BMW Financial Services Excess Wear & Use Protection with your BMW vehicle, this process has been simplified for you. Upon completion of your vehicle inspection by AutoVIN Canada, please contact one of our Lease Maturity Specialists at 1-800-300-0269 to verify if any chargeable items are covered by your Excess Wear & Use Protection plan.
Returning Your Vehicle
Your BMW vehicle must be returned to an Authorized BMW Retailer before or on the lease maturity date. Please schedule your appointment with your Retailer in advance to review your vehicle’s condition and confirm all necessary maintenance and/or repairs have been made. Please ensure that both sets of keys, owner’s manual, matching BMW approved non-winter tires and rims, BMW approved windshield with a BMW logo displayed on the glass, vehicle accessories (as applicable) and original copy of ownership (Province of Alberta only) are returned with the vehicle, as required. Once confirmed, you and your Retailer will sign a Vehicle Return Confirmation Form to complete the vehicle turn-in process. You may also settle any applicable lease-end charges with your Retailer at this time.
REMINDER:
Please ensure that you take the time to delete all of your personal information from the iDrive system of your BMW (if applicable) prior to vehicle turn-in.
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Please be aware that all dates are approximate and are not pre-booked events with your BMW Retailer.
As you are approaching the maturity date of your current lease, BMW Financial Services would like to remind you of the important steps involved in our lease maturity process. Whether you want to continue to enjoy The Ultimate Driving Experience® of your current BMW, or dream of exploring the open road in something different, we’re here to help guide you through every turn.
If you purchased BMW Financial Services Excess Wear & Use Protection, you will be protected from certain damages that would otherwise be chargeable. The guidelines contained within this section will help you to distinguish between acceptable wear and use on your vehicle based on your BMW Financial Services Excess Wear & Use Protection.
Learn MoreThere are some limitations to the acceptable wear and use of your BMW. Our interactive guide contained in this section will help you to evaluate what is acceptable wear and use on your vehicle.
Learn MoreThe BMW Financial Services Vehicle Condition Evaluator makes determining your vehicle’s current condition easy. It is the same Evaluator Tool used by your BMW Retailer and the AutoVIN Inspector to check for tire tread depth, dents, scratches, windshield cracks, etc. Order your tool today so you can use it to evaluate acceptable wear and use on your vehicle in order to determine any chargeable damages.
Our video series will show you how to use the Vehicle Condition Evaluator tool to help determine damage that is covered by us and what damage is chargeable to you.
Take The Ultimate Driving Experience® to the next level in a new vehicle from our latest BMW model lineup. Eligible customers† who lease or finance a new BMW through BMW Financial Services Canada are eligible for their choice of a loyalty rate reduction of 0.75%* OR a loyalty purchase credit**.
Book a test drive, or contact your local BMW Retailer to help you explore your options.
If you are planning to visit a BMW Retailer, please call ahead as their hours of operation may have changed.
* Rate reduction is valid on all new, unregistered BMW vehicles leased or financed through BMW Financial Services Canada, on approved credit. Interest rate reductions of 0.75% available on select terms up to 84 months. Rate reduction may be combined with certain other in-market offers. OwnersChoice® is not available in Quebec. Certain conditions apply. Please contact your local BMW Retailer for details.
** Purchase credit is valid on all new, unregistered BMW vehicles purchased from an authorized BMW Retailer in Canada. Purchase credit may be combined with certain other in-market offers. Purchase credit varies by models and may change without notice. Limited to one (1) credit per vehicle. Offer expires December 31, 2020. Certain conditions apply. Please visit your local BMW Retailer for full details.
† Eligible customers are those who meet one of the three following criteria: current owner of a model year 2012 to 2021 BMW/MINI vehicle; OR current owner of a BMW/MINI older than model year 2012 only if the vehicle is on an active BMW Financial Services contract; OR previous BMW/MINI owner having terminated their BMW Financial Services contract within the last 3 months.