Whether you want to continue to enjoy The Ultimate Driving Experience® of your current model, or dream of exploring the open road in something different, the possibilities are endless. The next chapter in your story is up to you.
BMW
THE ROAD AHEAD IS WAITING
BEGIN YOUR NEXT ADVENTURE
Your Milestones
Prior to turning in your vehicle, you will have to complete some simple procedures. So you’ll know what to expect, we’ve created a personal timeline to notify you of important dates and events. Begin by entering your lease maturity date in the field below.
If you do not remember your lease maturity date, please contact one of our Lease Maturity Specialists by calling 1-800-300-0269 at your convenience in order to obtain this information directly.
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LEASE MATURITY STEP-BY-STEP
As you are approaching the maturity date of your current lease, BMW Financial Services would like to remind you of the important steps involved in our lease maturity process. Whether you want to continue to enjoy The Ultimate Driving Experience® of your current BMW, or dream of exploring the open road in something different, we’re here to help guide you through every turn.
View your timeline
Enter your lease maturity date below and we’ll display your personal timeline to keep you informed of important dates and events.
If you do not remember your lease maturity date, please visit My BMW Account to view your contract details, or contact one of our Lease Maturity Specialists by calling 1-800-300-0269 at your convenience in order to obtain this information directly.
Lease Maturity Call
Between 120-180 days before your lease matures, you can expect a call from your BMW Retailer as a reminder that your lease maturity date is approaching. Take this opportunity to come into your BMW Retailer for a pre-inspection and to let them know if you are looking to keep your current BMW or if you are interested in a new BMW.
America/Toronto LEASE MATURITY CALL You can expect a call from your BMW Retailer to discuss your options. BMW Financial Services BMW Financial Services service@bmwfinance.ca
Inspection Call
Approximately 75 days before your lease expires, you can expect a call from AutoVIN Canada, an independent inspection company, to arrange an appointment for a mandatory vehicle inspection. The inspection can be completed at a time and location which is convenient for you (e.g. your home or office).
America/Toronto BMW INSPECTION CALL AutoVIN Canada will contact you to arrange an appointment soon. BMW Financial Services BMW Financial Services service@bmwfinance.ca
Vehicle Inspection
After AutoVIN Canada evaluates the condition of your BMW, a Vehicle Inspection Report will be available online usually within 48 hours of the physical inspection, outlining the condition of your vehicle. If your vehicle requires any repairs or maintenance, you are strongly encouraged to have the work completed prior to the vehicle turn-in date to avoid additional charges. To ensure all repairs or maintenance are completed properly, please visit your authorized BMW Retailer.
Please note that if you have purchased BMW Financial Services Excess Wear & Use Protection with your BMW vehicle, this process has been simplified for you. Upon completion of your vehicle inspection by AutoVIN Canada, please contact one of our Lease Maturity Specialists at 1-800-300-0269 to verify if any chargeable items are covered by your Excess Wear & Use Protection plan.
Returning Your Vehicle
Your BMW vehicle must be returned to an Authorized BMW Retailer before or on the lease maturity date. Please schedule your appointment with your Retailer in advance to review your vehicle’s condition and confirm all necessary maintenance and/or repairs have been made. Please ensure that both sets of keys, owner’s manual, matching BMW approved non-winter tires and rims, BMW approved windshield with a BMW logo displayed on the glass, vehicle accessories (as applicable) and original copy of ownership (Province of Alberta only) are returned with the vehicle, as required. Once confirmed, you and your Retailer will sign a Vehicle Return Confirmation Form to complete the vehicle turn-in process. You may also settle any applicable lease-end charges with your Retailer at this time.
REMINDER: Please ensure that you take the time to delete all of your personal information from the iDrive system of your BMW (if applicable) prior to vehicle turn-in.
Download instructions
Please be aware that all dates are approximate and are not pre-booked events with your Authorized BMW Retailer.
EVALUATING YOUR VEHICLE
Excess Wear & Use Protection
If you purchased BMW Financial Services Excess Wear & Use Protection, you will be protected from certain damages that would otherwise be chargeable. The guidelines contained within this section will help you to distinguish between acceptable wear and use on your vehicle based on your BMW Financial Services Excess Wear & Use Protection.
Standard Wear and Use
There are some limitations to the acceptable wear and use of your BMW. Our interactive guide contained in this section will help you to evaluate what is acceptable wear and use on your vehicle.
SERVICE AND MAINTENANCE
As per your Lease Agreement, the vehicle must be maintained and serviced in accordance with the manufacturer recommendations as stated in the Owner's Manual and as per the scheduled maintenance required and as indicated by the vehicle’s onboard maintenance system. If your vehicle is not properly maintained and serviced, it could result in damage to the vehicle and additional charges to you at the conclusion of your lease. If you service your vehicle at a non-authorized service centre, please ensure you keep all invoices for warranty purposes and as proof of maintenance.
Vehicle Condition Evaluator
The BMW Financial Services Vehicle Condition Evaluator makes determining your vehicle’s current condition easy. It is the same Evaluator Tool used by your BMW Retailer and the AutoVIN Inspector to check for tire tread depth, dents, scratches, windshield cracks, etc. Order your tool today so you can use it to evaluate acceptable wear and use on your vehicle in order to determine any chargeable damages.
LEARN HOW TO USE THE VEHICLE CONDITION EVALUATOR TOOL
Our video series will show you how to use the Vehicle Condition Evaluator tool to help determine damage that is covered by us and what damage is chargeable to you.
MY BMW ACCOUNT
Accessing your BMW Financial Services account has never been easier. My BMW Account is our secure BMW Financial Services platform which has a variety of self-service features and 24/7 resources to make managing your BMW’s financing easier than ever. You can use My BMW Account to access your BMW Financial Services information, review your financial documents, and much more, anytime, anywhere – all from your mobile device or computer.
MY BMW ACCOUNT FEATURES:
- Make one time payments (e.g. Lease Maturity Invoice)
- View contract details
- Request a payoff quote
- Review, and reschedule payments online*
- Update banking information
- Securely send and receive your documents and messages
- Live dashboard to check account status
*Active accounts on bi-weekly or monthly automatic recurring payment schedules may reschedule payment dates up to once per pay period. Subject to scheduling limitations, and customer and account eligibility.
Please contact the Customer Interaction Centre via the Secure Message Centre in My BMW Account or by calling 1-800-3000-BMW for more details.
Visit My BMW Account