Standard Wear and Use Guidelines

The BMW Financial Services Vehicle Condition Evaluator will help you to determine what is considered acceptable or unacceptable on the exterior of your current BMW. Any unacceptable findings will be considered chargeable.

Order your Vehicle Condition Evaluator tool

Conversion Guide

4/32" = 3 mm1/2" = 1.3 cm
2" = 5 cm4" = 10.2 cm

Standard Wear and Use Guidelines

The interior of your vehicle is subject to chargeable damages if unacceptable wear and use is found. Use your BMW Financial Services Vehicle Condition Evaluator to help you determine the current condition of your BMW’s interior.

Order your Vehicle Condition Evaluator tool

Conversion Guide

4/32" = 3 mm1/2" = 1.3 cm
2" = 5 cm4" = 10.2 cm

Standard Wear and Use Guidelines

Prior to returning your BMW, use your BMW Financial Services Vehicle Condition Evaluator to confirm all wheels and tires are in acceptable condition. Please be aware that any unacceptable damage or modifications are considered chargeable.

Order your Vehicle Condition Evaluator tool

Conversion Guide

4/32" = 3 mm1/2" = 1.3 cm
2" = 5 cm4" = 10.2 cm

Standard Wear and Use Guidelines

Please be aware that any non-functional electrical components or missing equipment that is standard for your BMW vehicle are considered chargeable.

Order your Vehicle Condition Evaluator tool

Conversion Guide

4/32" = 3 mm1/2" = 1.3 cm
2" = 5 cm4" = 10.2 cm

THE EXTERIOR / BUMPERS

Acceptable

  1. Scratches or scuffs through the paint that are less than 2” in length;
  2. Exterior dents with damage 2" or less (maximum three occurrences per panel);
  3. Minor stone chips that affect an area within the 2” inner circle of the Vehicle Condition Evaluator;
  4. Cleanable road tar;
  5. Superficial scuffs/scratches that do not penetrate the paint.

Unacceptable

  1. Scratches or scuffs through paint greater than the 2” inner circle of the Vehicle Condition Evaluator;
  2. Stone chips that cover an area greater than the 2” inner circle of Vehicle Condition Evaluator;
  3. Any dents greater than the 2" inner circle of the Vehicle Condition Evaluator;
  4. Broken exterior parts that are not replaced or repaired to manufacturer’s specifications (e.g., misaligned parts, mismatched paint, distorted body panels);
  5. Other repairs that do not meet manufacturer’s specifications
    (e.g., misaligned parts, mismatched paint, distorted body panels, poor previous repair or repaint);
  6. Unrepaired collision damage or single-occurrence damages spanning multiple body panels (e.g. vandalism);
  7. Exterior paint damage from excessive organic fallout (e.g., insect decomposition, bird droppings), industrial fallout, or atmospheric conditions (e.g., hail damage);
  8. Buckled, bent, gouged, or deeply scratched bumpers;
  9. Cracked or punctured bumpers.

Frame and Unibody

Acceptable

  1. Damage that does not affect the safety or structural integrity of the frame or unibody;
  2. Repairs using manufacturer’s recommended methods that restore the vehicle to original specification;
  3. Minor scrapes, gouges, or dents to the frame or unibody.

Unacceptable

  1. Repairs that do not restore the frame or unibody to manufacturer’s specifications;
  2. Repairs that do not follow manufacturer’s recommended repair methods (e.g., butt welding);
  3. Damage that affects the safety or structural integrity of the frame or unibody (e.g., buckled unibody, channel torn metal, kinked radiator support);
  4. Any sheet metal damage to rocker panels.

Glass and Lamps

Acceptable

  1. Minor scratches and bull’s-eyes (without any associated cracks) that are outside of the driver’s wiper arc, less than 1/2", and do not distort or obscure the driver’s view of the road (up to two occurrences);
  2. Repairs that do not distort the driver’s view of the road;
  3. Surface chips in driver’s wiper arc.

Unacceptable

  1. Windshield replacement of substandard glass (non-OEM quality);
  2. Any windshield replacement that does not have the approved BMW logo displayed in the glass;
  3. Windshield that has been polished to remove damage;
  4. Star breaks, bull’s-eyes with cracks, or windshield cracks that are larger than 1/2";
  5. Any star breaks, bull’s-eyes with cracks, or windshield cracks that are within the driver’s side of the windshield;
  6. Any condition that prevents issuance of a valid inspection certificate in the province where the vehicle is returned;
  7. Any repair with detectable cracks, regardless of size, that distort or obscure the driver’s view of the road;
  8. Punctures that result in water penetration.

Find a BMW Repair Centre

Our BMW Certified Collision Repair Centres (CCRC) are able to repair any signs of wear and use that may be considered “unacceptable” and restore your BMW back to its factory safety specifications. Every BMW CCRC is equipped with specialized tools and trained technicians to give you fast, easy service, and a guarantee that your repairs are BMW certified. Schedule your appointment today by visiting bmw.ca to find a repair centre near you.

The Interior

Acceptable

  1. Minor scuffs to the interior, seats, and soft trim (includes leather, cloth, vinyl leather, plastic, wood, carpets, headliners, vinyl and convertible tops, and weather-stripping seals).

Unacceptable

  1. Missing interior equipment valued over $200 per item (headrests, remote controls, headphones, etc);
  2. Stains that cannot be removed (e.g., blood);
  3. Any burn holes or singed areas.

Find a BMW Repair Centre

Our BMW Certified Collision Repair Centres (CCRC) are able to repair any signs of wear and use that may be considered “unacceptable” and restore your BMW back to its factory safety specifications. Every BMW CCRC is equipped with specialized tools and trained technicians to give you fast, easy service, and a guarantee that your repairs are BMW certified. Schedule your appointment today by visiting bmw.ca to find a repair centre near you.

Wheels & Tires

Acceptable

  1. Four matching BMW approved tires that have at least 4/32” of tread depth that also meet the vehicle’s original tire specifications (size, load index, speed rating, run-flat) which can be found on the vehicle door B pillar decal and/or within the vehicle’s owner’s manual. BMW approved tires are manufactured by Pirelli, Continental, Goodyear, Dunlop, Michelin, and Bridgestone.
  2. Wheel upgrades purchased and installed at lease inception;
  3. Minor scuffs to tires that fall within the inner circle of the Vehicle Condition Evaluator that do not affect the safety of the tire;
  4. Minor surface scratches or scuffs to wheel covers or alloys that are under 4 inches in length.

Unacceptable

  1. Tires that have less than 4⁄32" tread depth;
  2. Tire specifications and sizes different from the original tires supplied on your vehicle, including incorrect type (e.g. run-flat), and/or a non-approved brand (approved brands are Michelin, Pirelli, Bridgestone, Continental, Dunlop and Goodyear);
  3. Recapped or retread tires;
  4. Tire sidewall repair plugs;
  5. Bulges or indentations in the sidewall;
  6. Snow tires;
  7. Flat tires;
  8. Any tire damage that affects the safe operation of the vehicle;
  9. Mismatched, bent, cracked, or broken wheels, wheel covers, or alloys;
  10. Alloy wheel specification, sizes and type (wheel style) different than the vehicle’s original equipment, including painted wheels;
  11. Scuffs/scratches to wheel covers/alloys that fall outside of the 4" outer circle of the Vehicle Condition Evaluator.
  12. Deep scratches or gouging to wheel covers or alloys, regardless of length.

Find a BMW Repair Centre

Our BMW Certified Collision Repair Centres (CCRC) are able to repair any signs of wear and use that may be considered “unacceptable” and restore your BMW back to its factory safety specifications. Every BMW CCRC is equipped with specialized tools and trained technicians to give you fast, easy service, and a guarantee that your repairs are BMW certified. Schedule your appointment today by visiting bmw.ca to find a repair centre near you.

MECHANICAL / ELECTRICAL / ACCESSORIES

Unacceptable

  1. Missing equipment including, but not limited to, keys, manuals, or cargo covers;
  2. Any vehicle warning lights (engine light, airbag lights, brake service lights, traction control etc.);
  3. Incomplete or overdue services;
  4. Non-functioning electrical components (power windows, climate control, iDrive screen and controls, etc);
  5. Aftermarket accessories (performance parts, including spoilers, suspension modifications, body panels, radio, etc.);
  6. Trailer hitches;
  7. Decals or stickers.

Find a BMW Repair Centre

Our BMW Certified Collision Repair Centres (CCRC) are able to repair any signs of wear and use that may be considered “unacceptable” and restore your BMW back to its factory safety specifications. Every BMW CCRC is equipped with specialized tools and trained technicians to give you fast, easy service, and a guarantee that your repairs are BMW certified. Schedule your appointment today by visiting bmw.ca to find a repair centre near you.

REQUEST YOUR VEHICLE CONDITION EVALUATOR TOOL